Contact
CONTACT US
We're Here to Help
Have a question about an order? Need help finding the right accessory? Or just want to get in touch? We'd love to hear from you. Our friendly team at Arum's Mobile Limited is always ready to assist you.
Simply reach out through any of the options below and we'll get back to you as soon as possible.
Get in Touch
📍 Our Address Arum's Mobile Limited 36 Hamilton Road Ilford IG1 2EU United Kingdom
📧 Email Us aurum.mobilesltd@gmail.com We respond to all emails within 2 business days.
📱 Call or WhatsApp +44 7915 697858 Available Monday – Saturday, 9:00 AM – 6:00 PM (GMT)
Business Hours
| Day | Hours |
|---|---|
| Monday | 9:00 AM – 6:00 PM |
| Tuesday | 9:00 AM – 6:00 PM |
| Wednesday | 9:00 AM – 6:00 PM |
| Thursday | 9:00 AM – 6:00 PM |
| Friday | 9:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 6:00 PM |
| Sunday | Closed |
What Can We Help You With?
Here are some of the most common reasons customers contact us — we're happy to assist with all of them:
- Order Tracking — Want to know where your order is? Share your order number and we'll update you right away
- Returns & Exchanges — Not happy with your purchase? We'll make it right
- Product Questions — Not sure which case or accessory fits your phone model? Ask us before you buy
- Damaged or Missing Items — If something arrived damaged or wasn't included in your order, let us know immediately
- Bulk or Wholesale Orders — Looking to order in large quantities? Get in touch and we'll discuss special pricing
- General Enquiries — Any other questions? Don't hesitate to reach out
How to Reach Us Faster
To help us resolve your query as quickly as possible, please include the following details when contacting us:
- Your full name
- Your order number (if applicable)
- A clear description of your question or issue
- Any relevant photos (e.g., if an item arrived damaged)
Connect With Us on Social Media
Stay updated with our latest products, deals, and offers by following us on social media. We also respond to messages and comments on our social channels.
- Facebook: facebook.com/aurumsmobile
- Instagram: instagram.com/aurumsmobile
- WhatsApp: +44 7915 697858
(Update the social media links above with your actual handles if different)
Our Location
We are based in Ilford, Essex, in the heart of East London. While we primarily operate as an online store, feel free to get in touch if you'd like to arrange a local collection.
Arum's Mobile Limited 36 Hamilton Road, Ilford, IG1 2EU, United Kingdom
Thank you for shopping with Arum's Mobile Limited. Your satisfaction is our top priority and we look forward to hearing from you.